Help & Support
FAQs & Contact
Quick answers to common questions. Can't find what you need? Submit a ticket below.
How do tokens work?
Each token starts one session with up to 30 exchanges. New users receive 2 free tokens each week for four weeks; unused free tokens do not carry forward.
Are tokens refundable?
No. Tokens are non-refundable and non-transferable. See Cancellation & Refunds for details.
How is my data used?
We store sessions for coaching and moderation. You can download or delete your data in Settings.
How do I change email or password?
Visit Settings. You can change email (with verification) or request a password reset.
Still need help?
For urgent issues, email contactus@hipo.co.in